Delivery charges are calculated based on product weight & distance. Delivery charges can be calculated on each product page or your “Shopping Cart” before placing the order.
Some delivery waive offs or special offers may be applied based on promotions time to time.
Offshore delivery is not available.
Deliveries will be handed over to the customer within 5 working days in normal conditions.
Customers will be notified at the earliest possible time if there any unavoidable delays with their order.
In case of special emergencies such as lockdown, curfew, long holidays etc. The Customer will have to accept the unavoidable delivery delays.
The delivery address can be changed at any time before the order change to “Ship out” status. Please contact our Customer Service Hotline to request the change: 0706 100100.
Please note that an additional cost may be incurred if the delivery zone is different.
If your order has been placed using a credit card, your address change request may be denied due to security reasons.
If any items returned to us due the refusal by the customer at his end or unable to deliver due to any mistake of the customer the delivery charge +3% (Operation charge) will be deducted from the refund.
Tracking Number and Delivery agent details sending by an E-mail.
On hold – Your order has been received but your payment not yet received or confirmed.
Processing – Your order has been received and we have requested the store to prepare for ship out your package.
Ship out – Your order has been collected by the Delivery Agent and is on its way to you.
Completed – Your order has been delivered to your location and collected.
Pending payment – Payment that has begun, but is not complete.
Canceled – We’re not holding any funds, and the entire transaction would need to be re-attempted if you wanted to send it again.
Failed – Failed payments typically happen when credit card information is entered incorrectly or the card is declined.
Refunded – Your Transaction was full or partial refund due to unable complete your order or refund request by you.
Damages During the delivery
Sense is not responsible for the damages in the transit.